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Isolation_ModeiTuring.ai Leadership Webinar Series 

The Smart
Collections Agent

Optimizing Recovery Strategies with Behavioral Analytics and Predictive AI

Collections is shifting from reactive outreach to proactive engagement. The question isn't whether AI can help - it's how to design systems where predictive models and human agents work together to segment borrowers by risk and responsiveness, personalize outreach in real time, and adapt recovery strategies without losing compliance or damaging customer relationships.

This session brings together three practitioners who've built AI-driven collections systems at scale and are now helping institutions move from rule-based workflows to intelligent, adaptive recovery strategies.

📆 On-demand webinar                                                                                                              
Isolation_ModeWHAT YOU'LL GAIN

Four questions we'll tackle

How does predictive and agentic AI reshape collections?

Not every account needs the same treatment. We'll look at real examples of how AI segments borrowers by willingness and ability to pay, then adapts outreach strategies in real time based on behavioral signals.

How do you use behavioral analytics to tailor outreach?

Beyond credit scores and payment history: using interaction patterns, contact preferences, and engagement
signals to determine who to reach, when, and how. What works in production and what just adds noise.

Where do human agents and AI collaborate best?

AI handles pattern recognition, next-best-action recommendations, and real-time prioritization. Humans handle negotiation, empathy, and complex cases. We'll discuss where the handoff happens and how to design workflows that boost both RPC (Right Party Contact) and PTP (Promise to Pay) rates.

What governance and explainability mean in AI-driven collections?

Regulators care about fairness, transparency, and compliance. We'll cover what documentation auditors check, how to prove your AI isn't discriminatory, and how to maintain explainability when models are adapting in real time.

Isolation_ModeWHO ARE THE SPEAKERS

Three people who Have spent their careers building
AI systems that actually ship

Suman Kumar Singh

Suman Kumar Singh

Founder & CEO, iTuring.aiLinkedIn
Milind Joshi

Milind Joshi

VP of Payment Solutions, Striim LinkedIn
Valsan Ponnachath (1)

Valsan Ponnachath

President, COO & Cofounder iTuring.aiLinkedIn
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A few things people usually ask

Will I get the recording if I can't attend live?
Yes. Everyone who registers gets the recording, slides, and any follow-up resources we share.
Is this industry-specific?
The examples come from banking and insurance, but the principles apply to any regulated environment where AI touches high-stakes decisions.
How technical does it get?
Not very. We assume you understand what AI is and why governance matters, but we're not diving into code or math. It's a strategy and operations conversation, not an engineering one.
Will this be recorded and available afterward?
Yes, within 72 hours of the live session.
What if I have a question that doesn't get answered in the live Q&A?
Send it to tarika@ituring.ai and we'll follow up directly.
Isolation_ModeWHO IS THIS FOR ?

This conversation assumes you're past "should we use AI?" and onto "how do we do this right?"

If you're leading Collections or Recovery Operations, trying to lift RPC and PTP rates while maintaining compliance, you'll hear working strategies from institutions that are already doing it.

If you're a Risk or Compliance leader trying to balance innovation with fair lending requirements, you'll see governance frameworks that pass audit.

If you run Contact Centers and need to improve agent productivity without burning people out, you'll get architectural patterns for intelligent routing and next-best-action systems.

If you're leading AI/ML teams and tired of pilots that never scale, you'll see real examples of collections AI that cleared compliance hurdles and shipped.

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Register to View Webinar Now

You'll receive a calendar invite for your preferred time zone, and we'll send the recording and slides afterward whether you attend or not